Error: We could not connect to your SugarCRM Account: Error handling result. Please try again.

INBOX25 Team

May 08, 2012 20:07

Error:

We could not connect to your SugarCRM Account: Error handling result. Please try again.

Potential Resolution:

This error typically presents itself when an SSL certificate is self-signed and not from a recognizable authority or when http:// is used for the access domain entry instead of https://, when SSL is present with a valid SSL certificate.

To remedy this issue:

1. First, make sure that you're using the correct protocol (http:// or https://)

2. If you're using https:// (SSL) then make sure you have a valid SSL certificate.