What happens if I import duplicate emails?
Answer: We will not create duplicate email addresses in a single list. When you import new addresses into your subscribers' lists, we automatically check for duplicates and ensure that the each Subscriber List contains only unique email addresses. This check means you are never charged for a duplicate subscriber email address and the same email is never sent twice to the same email address.
You can of course have the same email address in two separate lists (record in the Leads AND the Contacts module, or the same record located in a CRM and a Marketing List)
What should I know about 'updating' subscriber email addresses and details?
Answer: When you import email addresses, be aware of the following:
1. If the same email address is imported twice, an update will occur and the details from the latest import will be added or will replace/update the existing details.
2. Updates to subscriber detail are cumulative. For example, subscriber First Name values can be updated in one file upload and Last Name values in another.
How do I change a subscriber's status on my list?
Answer: For Email Marketers:You can change the status of a record by navigating to the List Manager-->Select List. From there, you'll click from the dropdown of Record Status types and select the status type your record is located in. From there, click the checkbox next to the record and scroll down further to another drop down labeled "Move to". Select the status type you'd like the record to change to and Boom, you're all set.
For Pro Marketers: You can do the same process as described for Email Marketers, but you can also change records to either "active" or "inactive" via Automated workflows or through our List Manager.
Can sub-user accounts change subscriber and marketing list names once they have been created?
Unfortunately no, only the INBOX25 admin has the ability to rename pre-existing lists.
Is it possible to add new records to a pre-existing subscriber or marketing list from a CSV spreadsheet that already contains records held within that list?
Yes, it is fairly common to use a single spreadsheet while constantly adding new records to it. Built into the platform is an "add/update/remove" option to Import an updated list and append your existing database. This process will ignore the current existing records and only pull in those new records. This can be found by navigating to the List Manager, locating your list, clicking the gear icon associated with it and selecting 'Add/Update/Remove'.