Having a large customer base requires a web customer portal but what actually makes a web portal a success? According to a study by Salesforce, 89 percent of millennials use a search engine to find answers before making a call to get customer service.
The portals help you to get rid of this chaotic jumble. They are the single click destination for all types of customer queries. When you consider any of the web portal solutions for your business, it becomes important to solve the real-life problems of your customers exclusive to your industry and build the portal around it only.
- Interactive Dashboards
- Self Service
- Business Logic
- Multi-Device Accessibility
Web portal is a widespread phenomenon and when getting a custom web portal developed it will vary from industry to industry and business logic. What matters the most is to make a scalable web customer portal that supports your customer requirements and makes their tasks easy. Read more to know the key features of a web portal.
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